Privacy Policy

Zango Resort (“Zango Resort”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit www.zangoresort.com, make a purchase, contact us, subscribe to our marketing or otherwise interact with Zango Resort.

Information we collect

Depending on how you interact with us, we may collect:

your name;
billing and delivery addresses;
email address and telephone number;
order, return and exchange details;
payment and transaction information;
communications you have with us;
marketing preferences;
reviews, competition entries or survey responses;
device information, IP address, browser type and website activity; and
any other information you choose to provide.

Payments are processed securely through our payment providers. Zango Resort does not generally receive or store your complete credit or debit card details.

If you choose not to provide certain information, we may be unable to process your order, deliver your products or respond to your request.

How we collect information

We may collect personal information when you:

place an order through our website;
create or use a customer account;
subscribe to email or SMS marketing;
contact us by email, through our website or on social media;
enter a giveaway, promotion or competition;
submit a review or survey;
browse or interact with our website; or
otherwise provide information directly to us.

We may also receive information from service providers that help us operate our store, including Shopify, payment processors, delivery providers, analytics providers and advertising platforms.

How we use your information

We may use your personal information to:

process, fulfil and deliver orders;
manage payments, returns, exchanges and customer accounts;
communicate with you about your order;
provide customer service and respond to enquiries;
prevent fraud, misuse and security incidents;
improve our website, products and customer experience;
maintain our business and transaction records;
conduct promotions, competitions and market research;
send marketing communications where you have consented or where otherwise permitted by law;
personalise advertising and understand the effectiveness of our marketing; and
comply with our legal and regulatory obligations.

We will not sell or rent your personal information

Email and SMS marketing

We may send you promotional emails or SMS messages when you have consented to receive them or where otherwise permitted by Australian law.

You can unsubscribe from emails by selecting the unsubscribe link included in the message. You can opt out of SMS marketing by following the instructions in the message, such as replying STOP.

Your consent to receive marketing is voluntary and is not a condition of purchasing from Zango Resort. Unsubscribing from marketing will not prevent us from sending essential messages about an existing order or customer-service request.

We may update this Privacy Policy when our business practices, service providers or legal obligations change. The updated policy will be published on our website with a revised “Last updated” date.

For privacy questions, access or correction requests, or complaints, contact:

Zango Resort
Legal name: ZANGO RESORT
Email: zangoresort@outlook.com
Australia