Privacy policy

Zango Resort (“Zango Resort”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit www.zangoresort.com, make a purchase, contact us, subscribe to our marketing or otherwise interact with Zango Resort.

Information we collect

Depending on how you interact with us, we may collect:

your name;
billing and delivery addresses;
email address and telephone number;
order, return and exchange details;
payment and transaction information;
communications you have with us;
marketing preferences;
reviews, competition entries or survey responses;
device information, IP address, browser type and website activity; and
any other information you choose to provide.

Payments are processed securely through our payment providers. Zango Resort does not generally receive or store your complete credit or debit card details.

If you choose not to provide certain information, we may be unable to process your order, deliver your products or respond to your request.

How we use your information

We may use your personal information to:

process, fulfil and deliver orders;
manage payments, returns, exchanges and customer accounts;
communicate with you about your order;
provide customer service and respond to enquiries;
prevent fraud, misuse and security incidents;
improve our website, products and customer experience;
maintain our business and transaction records;
conduct promotions, competitions and market research;
send marketing communications where you have consented or where otherwise permitted by law;
personalise advertising and understand the effectiveness of our marketing; and
comply with our legal and regulatory obligations.

We will not sell or rent your personal information.

When we disclose information

We may disclose personal information to trusted third parties that help us operate Zango Resort, including:

Shopify and website-hosting providers;
payment processors;
delivery, courier and fulfilment providers;
email and SMS marketing platforms;
analytics, advertising and social media providers;
information technology and security providers;
accountants, insurers, lawyers and professional advisers; and
government authorities, regulators or law-enforcement agencies where required or authorised by law.

These providers are only given the information reasonably required to perform their services.

We may also disclose information in connection with a sale, restructure or transfer of all or part of our business, subject to applicable legal requirements.

Shopify and payments

Our online store is hosted by Shopify. Shopify processes certain personal information to provide its ecommerce services and may use third-party service providers to support those services.

Payments may be processed by Shopify Payments or another payment provider selected at checkout. Payment providers process your information under their own privacy policies and security practices.

Overseas disclosure

Some of our service providers may store or process personal information outside Australia. The countries involved may vary depending on the providers we use and where their systems are located.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas privacy laws may differ from Australian privacy laws.

Cookies and website analytics

Our website uses cookies and similar technologies to:

keep the website and checkout functioning;
remember items in your shopping bag and your preferences;
understand how visitors use our website;
improve website performance;
prevent fraud and enhance security; and
provide and measure relevant advertising.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation of the website or checkout.

Third-party services, including Shopify, Google and Meta, may use cookies or similar technologies in accordance with their own privacy policies.

Email and SMS marketing

We may send you promotional emails or SMS messages when you have consented to receive them or where otherwise permitted by Australian law.

You can unsubscribe from emails by selecting the unsubscribe link included in the message. You can opt out of SMS marketing by following the instructions in the message, such as replying STOP.

Your consent to receive marketing is voluntary and is not a condition of purchasing from Zango Resort. Unsubscribing from marketing will not prevent us from sending essential messages about an existing order or customer-service request.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business and tax records, preventing fraud and complying with legal obligations. Information that is no longer required will be deleted or de-identified where appropriate.

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before completing your request. In some circumstances, access may be refused where permitted by law, in which case we will explain the reason where required.

Links to other websites

Our website may contain links to third-party websites or services. Zango Resort is not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy when our business practices, service providers or legal obligations change. The updated policy will be published on our website with a revised “Last updated” date.

For privacy questions, access or correction requests, or complaints, contact:

Zango Resort
Email: zangoresort@outlook.com